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Resource Center Questions

What is the Resource Center?

The Resource Center is a support team based in Greystar’s corporate office dedicated to assisting you with your resident account and more. To learn more about how we can help you, click here.


How can I get in touch with the Resource Center?

We are happy to help you with your resident account. Follow this link to get in contact with our team.


General Leasing Questions

Are grills allowed on the patios or decks?

Due to Louisville Fire code, grills/open flames are NOT permitted.


Are pets allowed?

Yes, The Retreat is pet-friendly! We allow cats and dogs up to 65 lbs. We charge a $250 non-refundable pet fee and a $25 monthly pet rent. No aggressive breeds (including but not limited to) Akita, Doberman Pincher, Rottweiler, Dalmatian, Pit Bull, Chow, Wolf Hybrid & Bull Mastiff.

Can I pay my bill with a credit card? Is there an extra charge?

We accept online payments from Visa, MasterCard, Discover, and American Express or an electronic check. There is a small convenience charge for this service.

How do I secure my spot?

First you must complete your application, which can be done online. After we process your application, we'll move forward to a Lease Agreement. Finally, you will invite your Parental or Sponsor Guaranty to complete their portion. All of the paperwork can be completed online!

If I am over 21, do I still need a guarantor?

Yes. All leases are required to have a guarantor. If an approved guarantor cannot be obtained, Greystar will accept a security deposit of one and a half (1.5) installments.

How are roommates matched?

We have partnered with RoomSync to provide a modern matching platform where residents choose their own roommates. After you complete the leasing process you will be emailed a link to join our RoomSync network. You will then log in to RoomSync using Facebook, create a matching profile, and begin your search to find your new best friend - or roommate for starters. If you already have a roommate in mind, you can confirm your roommate request within RoomSync.

How are rooms assigned?

Residents who already have preferred roommates can confirm their roommate match requests using RoomSync, our roommate matching platform. If they do not already have a roommate, residents will search for and choose their own roommate using RoomSync. Residents will be able to communicate with each other during and after the selection process. In the event that potential roommates discover that they are no longer compatible, they can request a different roommate and we will do our best to accommodate any change request. To provide sufficient time and the greatest opportunity for residents to find the perfect roommate, they should apply and sign a lease as early as possible.

Are the apartments furnished?

All cottages are fully furnished! Our cottages come with a couch, chair, coffee table, end table, entertainment stand, dining room table with chairs, queen size bed, bedside table, dresser, and student desk with chair. All cottages come with stainless steel kitchen appliances.

What size beds are in the furnished cottages?

All of our beds are queen size.

What types of leases are available?

We offer 12 installment leases. Each lease will begin mid-August and end July 31st. If a shorter lease term is needed, please call the office at 502-792-0607 for more information.

What types of cottages are available?

We offer 18 different floor plans in 2, 3, 4, 5, & 6 bedroom layouts. All of our floor plans feature private bathrooms and some even have an additional half bath!

Can I pick my bedroom?

We encourage all residents to request a bedroom on the roommate matching card section of their online application.

What utilities are included in my monthly installment?

Your payments include Internet with WiFi. You are responsible for water, sewer, and electricity!

Where is the property located?

We are located at 1000 Manor Park drive - just off of Davies Avenue behind the new Student Rec Center. The property has pedestrian access to the UofL campus via the pedestrian bridge. Shops, restaurants, and more are all within walking distance as well!

Renewal Questions

Can I request different roommates?

We want you to be comfortable here, and we will do everything we can to accommodate your roommate requests.

What is a "renewal?"

Are you loving it here and can't imagine leaving at the end of your lease? By signing a renewal, you get to extend your stay at your community!

If I renew, do I have to move out then move back in?

When you renew and choose to stay in your current spot, no moving is required!

If I renew, will my guarantor have to sign again?

No. Your guarantor doesn't have to do anything extra!

I'm graduating in December, can I still renew?

Contact the office for details on the options available to you.

I just moved in, is it too early to renew?

Renewing now will provide the most benefit to you. By signing early, you will secure your space for next year and take advantage of the best pricing available.

How do I renew?

We know how busy you are, so we have made the process as quick and easy as possible. Renewing is a easy as "1,2,3"! Just following these steps:

1. Open your renewal email from us.
2. Review the terms, and click "Accept"
3. Follow the prompts to sign the new lease agreement.

It's that easy!

When do I start paying the new rent amount?

On the first day of your new lease.